The platforms your team, club, league, or academy relies on were built over a decade ago, acquired by private equity, and left to decay. Hidden fees, outages during peak season, ads inside paid products, and consumer protection lawsuits.
Real ratings from TrustPilot, Google Play, and the Better Business Bureau. These aren't cherry-picked — they're the actual aggregate scores.
TeamSnap
PE acquisition degraded product; ads injected everywhere
SportsEngine
Fee lawsuits; NBC neglect; rumored to be up for sale
ACTIVE Network
CFPB lawsuit over $300M+ extracted via dark patterns
Stack Sports
Fake recruiting notifications; data harvesting without consent
LeagueApps
NPS of 8; 0% complaint resolution on consumer sites
GotSport
11-day outage during peak season; monopoly contracts
PlayMetrics
88.7% negative app sentiment; app works ~50% of time
iClassPro
11 outages in 12 months; 23.5-hour longest outage
SportsConnect
$3 non-refundable fee; 3 ownership changes in 7 years
Jackrabbit
Dated UI; per-student pricing punishes growth
| Platform | TrustPilot | Google Play | BBB Status |
|---|---|---|---|
| TeamSnap | 1.2 690 reviews | 3.1 30K ratings | Not accredited |
| SportsEngine | 3.2 1 reviews | 4.0 100 ratings | 1.1/5 (9 of 10 reviews are 1-star) |
| ACTIVE Network | 1.5 66 reviews | 3.3 2.8K ratings | B− (not accredited) |
| Stack Sports | 1.9 47 reviews | 2.9 21K ratings | No profile |
| LeagueApps | 4.6 solicited reviews | 2.8 1.2K ratings | No profile |
| GotSport | 2.3 6 reviews | 4.1 170 ratings | N/A |
| PlayMetrics | 3.6 10 reviews | 3.2 208 ratings | No profile |
| iClassPro | 3.2 1 reviews | 2.3 284 ratings | No profile |
| SportsConnect | 3.2 1 reviews | 2.9 21K ratings | A+ (dormant) |
| Jackrabbit | N/A0 reviews | N/AN/A ratings | No profile |
Scores sourced from public TrustPilot, Google Play Store, and BBB listings as of Q1 2026.
Real reviews from real families and league administrators. These are the experiences people are having with legacy platforms.
“Since the TeamSnap acquisition, the app has become unusable. Pop-up ads every time I open it. I’m a paying customer — why am I seeing ads?”
“SportsEngine charged families a ‘convenience fee’ on top of already high registration costs. When we complained, they pointed to the fine print in a 40-page contract.”
“ACTIVE Network enrolled me in a membership I never asked for and charged my credit card every month. Took 6 months and a chargeback to cancel.”
“GotSport went down for almost two weeks right when tournament registration was open. We lost families to other programs and there was zero communication from their team.”
“PlayMetrics app crashes constantly. I have to force-close and reopen it 3-4 times per session just to check my kid’s schedule.”
“Stack Sports sent my son fake college recruiting emails to get him to pay for their scouting service. It felt predatory and dishonest.”
“We spent 3 months trying to cancel our SportsEngine contract. They kept routing us to different departments. Meanwhile, they auto-renewed us for another year.”
“iClassPro has gone down during our busiest enrollment periods multiple times this year. Parents can’t register, and we can’t process payments. No ETA, no updates.”
“LeagueApps support takes days to respond, and when they do, they just send a link to a help article that doesn’t solve the problem. As an admin, I’m on my own.”
“TeamSnap’s ‘free’ version is so limited it’s basically a demo. Then the paid plans charge per team, so our 12-team club was paying over $200/month for basic features.”
“Jackrabbit’s interface looks like it hasn’t been updated since 2010. Our staff dreads using it, and parents constantly complain about the registration experience.”
“SportsConnect changed ownership again and we lost all our custom configurations. Third time in five years we’ve had to rebuild our setup from scratch.”
Annual lock-ins, per-team multiplication, surprise fees charged directly to your families, and contracts designed to be hard to leave.
Monthly
$99/mo
Txn Fee
2.9% + 30¢
Contract
Month-to-month
Hidden Costs
None
Monthly
$9.99 – $249/mo
Txn Fee
2.95% + 30¢
Contract
Per-team pricing
Hidden Costs
Costs multiply with every team added
Monthly
Custom (enterprise)
Txn Fee
3.5%+ per txn
Contract
Annual contract
Hidden Costs
Convenience fees charged to families
Monthly
$99 – $499/mo
Txn Fee
2.9% + 30¢
Contract
Tiered plans
Hidden Costs
Premium features locked behind higher tiers
Monthly
Custom
Txn Fee
$5.99 “processing fee”
Contract
Annual contract
Hidden Costs
Auto-enrolled memberships; CFPB lawsuit
Monthly
Custom
Txn Fee
Per-registrant fee
Contract
Annual contract
Hidden Costs
Add-on fees for tournaments, recruiting features
| Platform | Monthly Fee | Transaction Fee | Contract | Hidden Costs |
|---|---|---|---|---|
HurdleRecommended | $99/mo | 2.9% + 30¢ | Month-to-month | None |
TeamSnap | $9.99 – $249/mo | 2.95% + 30¢ | Per-team pricing | Costs multiply with every team added |
SportsEngine | Custom (enterprise) | 3.5%+ per txn | Annual contract | Convenience fees charged to families |
LeagueApps | $99 – $499/mo | 2.9% + 30¢ | Tiered plans | Premium features locked behind higher tiers |
ACTIVE Network | Custom | $5.99 “processing fee” | Annual contract | Auto-enrolled memberships; CFPB lawsuit |
Stack Sports | Custom | Per-registrant fee | Annual contract | Add-on fees for tournaments, recruiting features |
Most youth sports platforms were acquired by PE firms or media conglomerates focused on extracting revenue, not improving the product.
Annual contracts, proprietary data formats, and exclusive tournament deals make it painful to switch — by design.
Convenience fees, processing surcharges, per-team pricing, and auto-enrolled memberships. Families end up paying more than orgs realize.
Everything your team, club, or league needs — registration, payments, communication, scheduling, and AI — in one plan.